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FAQ & Help
FAQ and help
This FAQ and help section aims to answer any regular occurring questions that you may have. 
Helpful Information
1. What are your trading hours?
Our trading hours are from 9am to 4.30pm every monday to friday.
2. When can I contact you by phone?
You can call us on 01582 661878 anytime between 9am and 4.30pm every monday to friday.
3. When can I contact you by email?
You can send an email to our work email address, enquiries@srb-griturn.com, at any time of the day. We will respond to you as soon as we can inbetween the trading hours of 9am to 4.30pm every monday to friday.
4. Have you got an on-site store that I can visit?
Yes. Our address is Unit 44-46, Icknield Way Farm, Tring Road, Dunstable, LU6 2JX. The store is open monday to friday from 9am to 4.30pm.
5. I have an enquiry about a product
If you have any questions about using the products on our website, please call our highly skilled and trained staff on 01582 661878.
Delivery and dispatch
1. When will my order arrive (UK)?
We aim to dispatch items within two workings days of receipt of an order. Our standard UK service is a 3-5 day delivery via Royal Mail. Once your order is with Royal Mail, unless it is a tracked service, we cannot predict the time scale for delivery. Royal Mail Special delivery is a next day service and requires a signature.
2. When will my order arrive (Europe)?
We aim to dispatch items within two workings days of receipt of an order. Our standard Europe postal service aims to delivery your item within 5-7 working days.
3. When will my order arrive (USA)?
We aim to dispatch items within two workings days of receipt of an order. Our standard USA postal service aims to delivery your item within 7-10 working days.
4. When will my order arrive (Canada)?
We aim to dispatch items within two workings days of receipt of an order. Our standard Canada postal service aims to delivery your item within 7-10 working days.
5. When will my order arrive (Rest of the world)?
We aim to dispatch items within two workings days of receipt of an order. Our standard Rest of the World postal service aims to delivery your item within 7-10 working days.
6. What are your postal charges?
Our postal charges can be found here
7. Do delivery prices include VAT?
The VAT charge for delivery is added upon checkout.
8. What delivery options are available (UK)?
We have three options: Standard, Recorded and Special.
9. Do you offer next day delivery (UK)?
Yes, but only on orders placed before 3pm. Just select special delivery at the checkout process.
Returns and refunds
1. I wish to return my order
You may return your order within 30 days of the original purchase date. Just include a small note explaining that you wish to return your order, including your order number and name.
2. I have a faulty product, what can I do?
Contact us with the details of your faulty product. Faulty items will be replaced and returned within the 30 day return period.
3. How long after purchase can I return my item?
30 days from the original purchase date.
4. Are postal charges included in my refund?
If you wish to return your item for a full refund (including postage charges) this must be requested within 7 days of purchasing your product. Refunds requested after this time will be excluding postage costs.
5. Can I exchange my item?
Yes. Contact us with details of the item you are returning and the item you wish to exchange it for.
Security and privacy
1. How is my information stored?
Your details are stored only for the action of orders and/or enquiries, to satisfy accounting requirements.
2. Will you pass on my information?
We do not rent, sell or share access to your information with any third parties.
3. How secure is my payment transaction?
Very. We use the Sagepay payment system. The Sagepay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data.
Orders and stock
1. Can I track my orders?
Only if a tracking number was supplied with your order. Otherwise, we will contact you once your item has been shipped.
2. Can I cancel my order?
Yes. Cancellation is free of charge. You will need to inform us by telephone, email or in writing within the 30 day period and provide proof of purchase.
3. How do I know if an item is out of stock?
All items that are out of stock are indicated on our website in the product description of each product.
4. I have ordered an item that is out of stock
We will contact you once your order has been placed and ask if you wish to continue with your order or cancel it. If you select to continue with your order, once the item is back in stock it will be shipped out immediately.
5. I would like to know if a product is in stock
Contact us by telephone or email and we can inform you.
Payment
1. What payment methods do you accept?
You can complete your payment through our online store or by telephone.
2. Do you accept Paypal?
Yes.
3. What card payments do you accept?
We accept Maestro, Mastercard, Visa and Visa Electron.
4. Do your prices include VAT?
All product prices that are shown are inclusive of UK VAT, excluding delivery. The VAT for delivery is added upon checkout.
5. How secure is my payment transaction?
Very. We use the Sagepay payment system. The Sagepay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data.
Contacting us
1. Give us a call
Call us on 01582 661878 between the trading hours of 9am to 4.30pm every monday to friday.
2. Send us an Email
Send an email to enquiries@srb-griturn.com
4. Are there any other ways of contacting you?
Yes, you can contact us on our social media pages. Including Facebook, Twitter and Google plus.
5. Can I provide my feedback?
Yes, please leave us your feedback by either calling us or emailing us.