Our terms and conditions apply to all transactions on the website and do not affect your statutory rights. Our terms and conditions may change at any time, and changes will take effect on the day they are posted online. Before placing an order, you are asked to read the terms and conditions and by placing an order you show that you understand and agree with the set terms and conditions. After submitting your order, our system will respond to the email address given, please note this is an acknowledgement of the order and not acceptance of your order. Items offered go in and out of stock, and may not be in stock at all times. If your order is urgent please ensure you check stock by calling us on 01582 661878 or emailing us at firstname.lastname@example.org
. Alternatively if you visit us please call before coming to check availability.
Prices and Payments
All product prices that are shown are inclusive of UK VAT, excluding delivery. The VAT for delivery is added upon checkout. Delivery charges are detailed in the check out process, see below for our latest postal charges. VAT registered customers in Europe, are eligible for zero rating on submission of their VAT number, and can submit this request to us via email. Using the website cart will NOT deduct this VAT. Other overseas customer will not be charged VAT.
UK Standard - £2.50
*UK Recorded - £3.33
*UK Special (Next Working Day)- £5.83
Europe - £6.07
USA - £6.25
Canada - £6.25
Rest of the World - £8.95
*A signature will be required upon delivery
Unless otherwise stated we aim to dispatch items within two workings days of receipt of an order. However this can be delayed if we need to order items in for you or if the item is out of stock. At which time we will do our best to contact you. Our standard UK service is a 3-5 day delivery via Royal Mail. Once your order is with Royal Mail, unless it is a tracked service, we cannot predict the time scale for delivery. Royal Mail Special delivery is a next day service and requires a signature. However we do urge customers to check stock availability before using this method.
Free UK Standard Delivery
- The current delivery promotion at SRB Photographic entitles free UK Standard delivery to anyone with a total order of £40 or more. If your order is below £40 then you will be charged the normal UK Standard delivery rate of £3.00 (including VAT). Please allow 3-5 working days for delivery. This is only valid for UK delivery addresses.
If, for some reason, this offer doesn't work for you and you are still charged for your delivery then we will refund your UK Standard delivery cost straight away. If this error does occur, please feel free to email us and check that we have refunded your delivery costs.
Order Cancelations and Returns
We operate a 30 day returns, cancelations and exchange policy. If you wish to return an item for full refund this must be requested within 7 days of receipt of the goods. Refunds requested after this time will be excluding postage costs. If you wish to return an item for exchange this may incur replacement /restocking charges. Returned goods must be complete and in an unused, new condition. Please ensure if you open the box that you do so without damaging or marking the packaging. Goods should be returned with the original box/packaging, accessories and instructions where applicable. Cancelation is free of charge, you will need to inform us by telephone, email or in writing with in the 30 day period and can provide proof of purchase. Refunds will not be issued until the goods are returned and inspected and will not include postage costs.
If you wish to return an item, please print out and fill in this Return form
. Then include the form with your returning order.
Loyalty Points Program
From March 2017, we now operate a Loyalty Points Program. Find out more information about the program here
Items deemed to be faulty will be replaced if reported and returned within the 30-day period.
We will take all reasonable precautions to keep the details of your order and payments secure. Details are stored only for the action of orders and or enquiries and to satisfy accounting requirements. We will not accept liability for unauthorised access to information supplied by you, unless it has been proved we have been negligent. We do not rent, sell or share access to your information with any third parties.
Details of what will appear on cardholders statements
Appearing on your financial statement for any order / transaction will be: www.srb-griturn.com
Transaction security statement
The SAGEPAY payment system uses a combination of established and innovative techniques to ensure the
security and integrity of all sensitive data. SAGEPAY internet facing web servers are certified by VERISIGN,
this ensures that no third party can impersonate SAGEPAY to obtain secure information
Special Order Policy
Once we have accepted an order for special manufacture or purchase, we cannot accept cancelation of the order.
We accept NO liability for loss or damage to any customer’s equipment whilst in our possession or in transit. All conversions to equipment are undertaken at the owners risk. ANY quotation given is valid for 60-days only. No liability is accepted for any item correctly supplied against incorrect customer specification. Specially made/ ordered goods can only be returned for refund if they are faulty. When sending items to us for examination and/or modification from overseas (including the UK channel islands), Please enclose a declaration stating that the goods are being exported on a temporary basis for examination and/or modification only and that you retain full ownership of the goods.
Unless you do this, the goods will not be delivered to us unless we pay UK import duty and VAT. This we are unable to do.
44-46 Icknield Way Farm, Tring Road, Dunstable, Beds LU6 2JX
Tel : 01582 661878
Email : email@example.com
Company registered number: 01332746